Privacy Policy
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through Saint Issa, or otherwise communicate with us.
By using and accessing any of our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
When we use the term personal information, we are referring to information that identifies or can reasonably be linked to you. This does not include information collected anonymously or that has been de-identified.
Depending on how you interact with our Services, we may collect or process the following:
- Contact details — name, address, billing address, shipping address, phone number, and email address.
- Financial information — credit and debit card details, payment confirmation, and other payment information.
- Account information — username, password, security questions, preferences and settings.
- Transaction information — items you view, add to cart, wishlist, purchase, return or cancel.
- Communications — messages and customer support inquiries you send us.
- Device information — browser type, network connection, IP address and unique identifiers.
- Usage information — how and when you interact with our Services.
- Directly from you when you create an account, use the Services, or communicate with us.
- Automatically through your device, our Services, and the use of cookies and similar technologies.
- Service providers when they collect or process personal information on our behalf.
- Partners or other third parties.
We use your information to provide our Services, process payments, fulfill orders, manage your account, arrange shipping, facilitate returns, and create a customised shopping experience.
We use your information for marketing and promotional purposes, including email or text communications and personalised online advertisements.
We use your information to authenticate accounts, prevent fraud or illegal activity, and secure our Services. Please keep your account credentials safe — do not share your password with anyone.
We use your information to provide customer support and maintain our business relationship with you.
We use your information to comply with applicable law, respond to valid legal process, and enforce or investigate violations of our policies.
```We may disclose your personal information to third parties in certain circumstances:
- With Shopify, vendors and service providers — for IT, payments, analytics, support, fulfillment and shipping.
- With business and marketing partners — to provide marketing services and personalised advertising.
- When you direct or consent to disclosure, such as for shipping or social media integrations.
- With our affiliates or corporate group.
- In connection with a business transaction like a merger, or to comply with legal obligations.
Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with Shopify and third parties located in countries other than where you reside.
To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.
Our Services may include links to third-party websites or platforms. If you follow these links, please review their privacy and security policies. We are not responsible for the privacy or security of such sites.
Information you share on third-party social platforms may be viewable by other users without limitation.
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you are a parent or guardian of a child who has provided us with personal information, please contact us to request deletion. We do not knowingly share or sell personal information of individuals under 16.
No security measures are perfect, and we cannot guarantee absolute security. We recommend that you do not use unsecure channels to communicate sensitive information.
How long we retain your personal information depends on factors such as the need to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
Your Rights & Choices
Depending on where you live, you may have rights including the right to access, delete, correct, or port your personal information, as well as the right to opt out of the sale or sharing of your data for targeted advertising.
If you reside in the UK or European Economic Area, you may also have the right to object to or restrict processing, and the right to withdraw consent at any time.
To exercise these rights or learn more, visit the Shopify Privacy Portal or contact us using the details below. We will not discriminate against you for exercising any of these rights.
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
We may transfer, store and process your personal information outside the country you live in.
If we transfer your data out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the UK's competent authority.
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal and regulatory reasons. We will post the revised policy on this page and update the Last updated date.